Customer Service Administrator

Our client, based in Sawston, is looking for a full time Customer Service Administrator to join their lovely yet busy Customer Service team. 

This is a unique role being that it is a split role being 60% Customer Service and 40% Logistics and they are looking for someone with experience in both areas.

This is a lovely, varied role where you will be able to utilise your strong administrative and customer service skills. The ideal candidate will be someone who is a confident communicator as you will need to be comfortable liaising with customers, clients, sales team, warehouse team and transport team both in person and over the phone. It is also important to have great organisational skills as well as MS Office experience.

Responsibilities

• Communicating over the phone, via emails and in person
• Requesting and processing payments
• Scheduling collections from main warehouse and showrooms, ensuring the relevant calendar is up to date and raising despatch notes (if required)
• Scheduling deliveries
• Liaising with various departments including Warehouse, Transport and Accounts and routing of 1 3.5T delivery vehicle as well as the suppliers to ensure direct deliveries and/ or bespoke installations are  scheduled in line with the customers' requirements
• Occasionally advising customers of products delays which are likely to affect their expected delivery date
• Ensuring correct inputting of payment confirmation onto the customer’s order
• Working closely with transport team, accounts department and warehouse team ensuring everything is in place

Other details

• Full time 
• Permanent
• The role begins with a 4 week training period with hours of 9:30am—2:30pm 
• Going forward, hours will be 8:30am—5pm
• 20 days paid holiday plus 8 bank holiday, Company pension, Healthcare plan, Sales based bonus scheme in place